1. We accept reservations by online reservation, phone, fax, or e-mail.

2. We take Cash, Visa, MasterCard, or American Express, Pre-Paid Online

3. We need the following on a phone reservation:

• Name of person making reservation and phone number.
• Name of lead person traveling and phone number.
• Address of pick up or flight information including flight number, arrival city and estimated time of arrival in military time.
• Time of the pick up in military time.
• Luggage status i.e.: checked or not checked
• Type of pick up ie: checked luggage, no checked, or gate meet
• Credit card information (unless we have it from previous travel)
• Destination after you are in the car

4. Protocol for no checked luggage pick ups is as follows:

• We will track the arrival of the plane with the automatic arrival

system and based on when the plane lands.

• We will have a car within the terminal 5 minutes of when you call 1-888-675-4665.
• The name you choose will be displayed in the window of the car.
• You are to stand outside next to the curb painted white under the sign with the name of the airline that you came in on. (on United Airlines under the sign marked ‘UNITED 5’) If you go outside and do not see a car with your name displayed in the window 5 minutes after you have called for the car then call 1-888-675-4665 immediately.

5. Protocol for checked luggage pick ups is as follows:

• We will track the arrival of the plane with the automatic arrival

system and will have a car standing by outside of the airport when your

plane arrives.

• You are to get off the plane and proceed to baggage

claim and collect your luggage then call after you have all of your

bags call 1-888-675-4665.

• We will dispatch a car to you at baggage

claim. (on United tell us what carousel the luggage came out on and we

will have you wait out side the door that corresponds to that carousel)

all other airlines you are to wait outside of the baggage claim next to

the curb painted white. (do not cross the street to the island).

• If you do not see a car with your name displayed in the window 5 minutes

after you call you are to call back and get an update on the car.

6. Protocol on Gate Meet pick ups is as follows:

• When the plane arrives your driver will be at baggage claim area for you flight number with a sign with your name on it

• If you do not see a driver with a sign with your name on it, you are to call 1-888-675-4665 immediately to

get an update.

7. Protocol for International Arrivals is as follows:

8. Protocol on Private Jet and Executive terminal arrivals is as follows:

• We need the tail number from the plane that the passenger is on, the estimated arrival time of the plane, the passenger's name, and destination of the car.  The driver will drive the car onto the airport runway and be escorted right to the plane by the airport personal.  There is no additional charge to be met at the plane.
• The charges for private jet pick up is a 2 hour minimum on a sedan and 3 hour minimum on a stretch pick up.

9. Protocol on e-mail reservations is as follows:

• You can e-mail your reservations to mrlimo@mrlimo.com on the

Internet.

• We require that you send the e-mail at least 24 hours before

the reservation and that you are in possession of a reply/confirmation

that your order has been received and scheduled.

• If you do not get a reply back to a submitted reservation, you are to call 1-888-675-4665 to

make sure that you are scheduled before departure.

• We only accept reservations by date.  We do not accept reservations by day of the week.  If you put both the day and the date in the same reservation and they are not consistent we will use the date and disregard that day.

• We are not responsible for errors on reservations made with inconsistent day and date.

10.  Protocol in On Line Reservations is as follows:

• on the www.mrlimo.com home page click on "Register" for new customers and "Log On" if you have already registered before.
• fill out the registration form and get a user name and password.
• select the form for the type of reservation that you desire.
• fill out the form and submit the request.

11. Our Cancellation Policy is as follows:

• We have a 12 hour cancellation policy.
• You may cancel a reservation up to 12 hours before the reservation takes place with no penalty.
• If you cancel less than 12 hours before the order or do not show up we charge you one half of the original order up until 2 hours before the order. 
• Orders cancelled less than 2 hours before the order will be charged full charge.
• There is no charge for cancelled flights.

12. If anyone gets sick in the car there is a $500 minimum clean up

fee.

13. If anything is lost or stolen there is a $100 minimum replacement

fee.

14. There is no popping out of the sun roof in the stretch limousine

while the car is in operation.

15. There is no smoking in our cars. Anyone who smokes will be subject

to a $100 charge and asked to extinguish the cigar/cigarette.

16. If passengers are minors the sun roof stays locked closed, the

dividers stay locked opened and a phone number of one of the parents of

the passengers must be given to the driver prior to the ride.

17. Waiting time on a transfer.  If the car rolls up to 9 minutes from the time of a departure there is no

until the car rolls.  Charges are plus tax, tip, and license.

18. An extra stop charge of $10 will occur for any stop in addition to

the point A to point B transfer.  You will get up to 9 minutes free at

a stop without additional waiting time but will be charged $.75/minute

or $10 (whichever is greater) on extra stops 10 minutes or over. There

is no extra stop charges on an hourly charter.  Charges are plus tax, tip, and license.

19. A late night charge of $10 will be added on any fare where the

20.  A reservation for a car will not be made for accounts more than 60 days unpaid.

21.  There is a $25 service charge on all declined credit cards.

22.  There is a $10 change fee for more than 2 changes to a single order.  Changes may occur in the same day only.  Changes to another day will be considered a CANCELLATION and will be charged accordingly.

23.  There is a $10 last minute change fee for changes made less than

 1 hour before the original order.

24. Travel time to an order that starts outside of San Francisco will be

 charged at $.75/mile for a sedan and $1/mile for a stretch limousine in

 addition to the fare.  This travel time can not be included in the cars

 minimums.

25. Car Seats are required in all cars for children (40 pounds or less) or (age 4 and under).   Booster Seats are required in all cars for children (60 pounds or less) or (age 5-6).We do not supply car seats or booster seats.  We will not accept a fare that refuses to bring a car seat in the car with children in either of these categories.  This is California State Law.  It is also the policy of Mr. LIMO.  Your Mr. LIMO driver will NOT keep your car seat for you.  You must take it with you when you leave the car.